Serve as the system owner and delivery manager for core systems.
Lead the internal delivery team (BA, QC, Application Support Engineers) and manage external vendors across the full solution lifecycle—Control, Assess, Build, Deliver, Run.
Ensure product and project initiatives are executed with quality, efficiency, and alignment to business goals and EXCOs prior.
RESPONSIBILITIES
1. Control & Governance
Provide guidance to internal teams and vendors to align solutions with strategic business priorities.
Review and challenge vendor estimations, solutions, and deliverables.
Ensure all business requirements are collected, validated, and managed with full visibility and transparency.
Establish and enforce quality standards, KPIs, and control metrics to vendor and internal teams.
2. Assessment & Evaluation
Analyze and continuously improve system processes and delivery workflows.
Identify and mitigate risks related to technology, cost, timelines, and quality.
Evaluate vendor performance and lead performance review sessions.
Classify and negotiate efforts spent on analysis, development and bug fixing.
3. Build & Solution Design
Act as a high-level solution architect, ensuring scalable, maintainable system designs.
Collaborate with Product Owners and Business Stakeholders to define and prioritize requirements.
Lead solution design sessions and confirm alignment with business value.
Minimize unnecessary customization by encouraging standardized processes.
Drive innovation and propose practical solutions that address core pain points while balancing the cost from vendor.
4. Delivery & Acceptance
Collaborate with BA, QC, and vendor teams to ensure timely, high-quality delivery.
Validate deliverables, drive defect resolution, and maintain project documentation.
Monitor timeline, cost, and quality with transparent status reporting.
5. Run & Operation Support
Oversee service operation including incident, problem, change, and release management.
Develop and execute UAT, BAU and support plans.
Manage dependencies and blockers across internal and external teams.
6. Leadership & Team Management
Lead and inspire cross-functional teams.
Guide team to prioritize features based on business value.
Coach team members to grow functional and technical capability.
Work on other tasks assigned by Line Managers/Heads.
7. Ownership & Knowledge Management
Take over and maintain in-depth system know-how.
Develop comprehensive documentation for systems, workflows, and processes.
Ensure knowledge transfer and process ownership is shifted from vendors to internal team.
REQUIREMENTS
5+ years in technical product management, business analysis, or IT service delivery.
Strong background in software delivery, including Agile/Scrum practices.
Experience with banking software, mobile applications, or digital financial products.
Proven track record in vendor management, contract negotiation, and project execution.
Hands-on experience with ITIL-based service delivery.
Strong analytical and problem-solving skills.
Familiarity with cloud infrastructure, API integrations, and system architecture.
Hands-on experience in complex system solution design.
Strong written and verbal communication in English.
Excel in English communication, negotiation, small talk
