Chuyện Người Làm Sales – Episode 02: Quynh Dang

“Everyone’s journey in Sales is different. Some step in out of curiosity, some commit to it from the start. But the one who dares to choose and fiercely pursue that choice is the one who earns the rewards they deserve.” – Quynh Dang

From an accountant with little knowledge about finance to a Sales professional of over 11 years and now a team motivator, Quynh Dang proves that while “the job may choose you, whether you pursue it or give up is entirely your choice.”

THE CHOICE

What led you to a career in Sales?

I didn’t choose Sales out of passion, nor was it part of a clear career plan. I graduated in Accounting and had spent years working stably in that field. I thought numbers would define my career path. But when I got married and moved to Hai Phong, someone I knew introduced me to what they described as an “office admin job.”

At the time, I had no idea what I’d be doing. The person who referred me didn’t give much detail—it just sounded like an office job. But since I was in transition and hadn’t found something stable yet, I thought, “Why not give it a try?”

That interview completely changed my career path. It was the beginning of my 11-year journey in financial Sales—a direction I never imagined, but strangely, it fit. Honestly, I didn’t love Sales at first. What drew me in was Home Credit—the transparency, fairness, and clarity in how they worked. I grew fond of the environment first, and slowly developed an attachment to the job. Once I truly understood what Sales was about, my passion grew stronger, keeping me committed until today.

I believe “the job chooses you” is real. If it weren’t for that coincidence, I’m not sure I’d have chosen Sales at all.

THE CHALLENGE

What was most difficult when you started? What kept you going through those challenges?

When I first stepped into Sales, I was overwhelmed. After years of accounting—a quiet job with little human interaction—transitioning to Sales was a huge psychological shift. It wasn’t the skills that troubled me; it was the mindset. I constantly felt like I was the one “needing” customers, always having to chase opportunities, constantly facing rejection. I often wondered, “Am I really suited for this job?”

Though I had experience as an MC and had done part-time fashion sales before, the finance industry was a completely different game. It wasn’t just about being articulate; it was about earning trust from hesitant and skeptical customers. I felt like I was at a disadvantage—switching from an office to standing at a booth, out in the sun, being ignored by passersby. There were times I felt disheartened, even wanted to quit.

But I wasn’t alone. I had incredible support from my supervisors—not just in terms of job training but also emotional encouragement and trust. My teammates were cheerful, always willing to help. No one laughed when I struggled, no one judged when I was still learning. The more I worked, the more I felt like part of something, like I belonged. I was supported, listened to, and gradually, I started absorbing the spirit of Sales. From feeling lost, I adapted, found my rhythm, and started truly living the job—not just trying it out.

“Every job has its challenges. But if you don’t give up, those shaky first steps can lay a solid foundation for a strong career.”

THE LESSON

How did you overcome the hurdles?And what has stayed with you the most from this journey?

If the early days were filled with challenges that shook me, those same challenges also became my most persistent and quiet teachers—always showing up at the right time with a tough problem and just enough clues to help me figure out the answer.

“No classroom has taught me as much as this job has.”

Sales taught me to be patient when every door seems closed, to handle pressure in silence, to control my emotions, and to get back up after each rejection. There were tough days when I didn’t hit my targets, when customers said no, when I watched colleagues close deal after deal while mine remained empty. But instead of quitting, I learned to face it, be patient with myself, and stay disciplined with the goals I had set.

Sales also taught me to be flexible—because every customer is a unique emotional puzzle with no set formula. A glance, a word, even a pause can be a signal. If you’re not sensitive enough, you might miss the opportunity, even when it’s right in front of you. I realized communication isn’t about sounding good—it’s about listening, creating comfort, building trust, and making the right offer at the right moment.

It also taught me to value time. When no one is monitoring your every minute, you have to organize your workday effectively. It’s not about doing more, it’s about doing what truly matters.

“What makes me love this job more every day is how I can see myself growing—professionally, emotionally, and in the way I see life.”

THE REWARD

Is Sales really a career worth pursuing?
When asked whether Sales is truly worth it, I didn’t answer right away. Instead, I shared a story that, to me, speaks louder than any words.

I once had a very special employee—a young person burdened with worries. Their family was struggling financially, they had a small child to care for, and they seemed quietly anxious all the time. It wasn’t clinical depression, but more of a withdrawn and insecure demeanor. At first, I hesitated to hire them. They were shy, quiet, and not at all the “Sales type.” But I could tell they needed a chance. So I took a leap of faith and brought them onto the team.

No one truly knew what they were going through, but I saw them trying—every single day. So instead of pushing hard, my team and I chose a gentle approach. No KPI pressure, no excessive expectations. Just a safe space to start, to grow day by day. I told the team: keep them with us, care without coddling, help when needed—but never make them feel like a burden.

Bit by bit, they changed. From hiding in the corner of the booth, they started greeting customers. From shy and hesitant, they became more confident and adaptable. Their first contracts came late—but when they did, they were magical. Most importantly, they began to believe in themselves. Less than a year later, they became a best seller and earned the trust to be appointed as a deputy team leader. It was a journey I can only describe as miraculous and well-deserved.

I believe that without this job, without that opportunity, they may never have become the confident, transformed person they are today.

To me, that story proves Sales isn’t just for the high performers. It’s a place where even those who once felt least suitable can discover their value, prove themselves clearly, and grow every single day.

“The job chose them. But they also chose to rise to the occasion—and saw it through.”

BE WORTHY

In your view, what makes someone go far in a Sales career?

Being in Sales isn’t just about how many contracts you close or targets you hit. It’s about delivering the right financial solutions to the right customers.

We’re not just selling a product—we’re helping people solve real-life problems. To do that, you must know who you are, understand the product you represent, read the hidden needs behind every customer’s words—or their rejections. Personal branding is also key. It helps build trust with customers, respect from partners, and loyalty from your peers.

I always emphasize this in training: “To grow in Sales, you must build a personal brand. Make customers remember who you are, how you help, and why they should choose you.”

Working in Sales at Home Credit is a blessing. Here, it’s not just about performance—we also get training programs to help every Salesperson identify their strengths, know where to improve, and define who they want to become.

There are no limits in Sales. No cap on income, no cap on growth. But because of that, the job demands continuous maturity and relentless resilience.

“The job may choose you—but to walk the path, you must prove yourself worthy. And to be worthy, there’s no shortcut—only persistence, learning, and conquering yourself, one day at a time.”

“Chuyện người làm sales” is a storytelling series by Home Credit, featuring real people and real stories to inspire those who are stepping into or already walking the path of sales—a profession that’s challenging, but absolutely worth it.

Stay tuned for the next episodes to explore more inspiring journeys from our sales team at Home Credit!