Process Analyst

TP. Ho Chi Minh

Posted July 07, 2026

1. Process design and analysis:

Partner with business and technical stakeholders to:
Assess impacts, identify gaps, and develop optimized processes for all company projects and initiatives.
Design and analyze business processes in accordance with BPMN and HCVN process standards.

2. Process documentation

Prepare documentation and obtain necessary approvals following policy or process changes, ensuring clarity, accuracy, and compliance with regulatory and company standards in the most efficient manner.
Maintain up-to-date knowledge of company policies, procedures, and documentation standards.

3. Process improvement

Apply a structured approach to strengthen domain knowledge and proactively engage with business and technical stakeholders.
Identify pain points, key process gaps, and relevant performance metrics to drive process improvement opportunities.
Initiate and facilitate discussions to identify opportunities for process optimization and operational enhancement.

4. Change management

Facilitate the change registration process to ensure all proposals are properly reviewed and executed smoothly, while providing requestors with adequate support and a seamless experience.

5. Other Responsibilities: Perform other related duties as assigned.

REQUIREMENTS

University or advanced degree preferable in Economics, Business Administration.
2-3 years experience with proven record in business process management, preferrable in
banking or consumer finance, or risk/ops/process consultancy
Excellent communications in both Vietnamese and English
Demonstrated ability to practice complex problem solving, advanced negotiation, influence capability, and conflict solving
Demonstrated skills in report writing, data visualization and data-driven mindset
Able to independently develop and deliver presentation in front of large audience

COMPENSATIONS & BENEFITS

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