JOB DESCRIPTION
- Be the First Line of Defense
- Quickly identify and resolve application malfunctions
- Escalate severe issues to upper-level support when necessary
- Proactively Address Issues and User Requests
- Monitor and process queue of incoming incidents/requests, classify the issue/task and fix/implement it with known resolution steps or engage upper-level support team (data engineers, infrastructure)
- Support and Monitor Data Flows
- Follow and enrich thresholds on metrics of monitored data flows and platforms, act on received alerts via MS Teams, SMS or E-mail
- Detect and resolve potential problems before they impact users or even customers
- Apply and test configuration-only changes
- Assist, Empower and Engage Users
- Document and share knowledge of business processes supported by data products and data platforms, common problems and solutions, user guide
- Enter and maintain metadata and relevant user-level documentation of flows, data and platforms
- Interact with platform users about their requests and guide them to self-service or help them solve their technical issues; announce and orchestrate tracking of outages, upgrades, trainings or migrations
- Contribute to Continuous Improvement
- Communicate with platform or data product users on technical and non-technical matters and perform continuous process improvement to all support and maintenance activities.
- Study operation guides of the existing data platforms and provide feedback to Infrastructure, Data Engineer and Oracle Developer roles to improve user experience
- Automate repeating tasks using available tools
KEY REQUIREMENTS
- Bachelor degree in IT major is preferred
- At least 3 years of experience in IT software support (1st/2nd level)
- Able to do troubleshooting, analyze logs and monitoring metrics, find and describe root cause and identify team to contact
- Proficient in SQL language (DQL, DDL, DML, DCL, TCL)
- Communicate in structured way and support other IT teams to resolve incidents and service requests on data platforms
- Understand IT systems documentation, data flow diagrams, integration diagrams and related terminology (UML, BPMN)
- Understand major data platforms concepts – DWH, Data Lake, Data Governance, Data Catalogue, Streaming, Batch
- Able to use and guide user/data analyst using tools like Oracle Database (PL/SQL), PowerBI, GIT, Python, Kafka, DBT, Iceberg, Apache Spark, Apache Airflow, MLFlow, MCP, Copilot/AI-assistant, Cloudera Hadoop, Impala/Hive
- Proficient in using documentation (Markdown, Power Designer/Enterprise Architect, Miro, Office 365) and communication tools (MS Teams)
- Proficient user of support ticket/service desk tools (JIRA SD)
- Fluent in English (speaking and writing)
BENEFITS
- 13th Salary Fixed and KPI Bonus
- Premium Health Care for personal
- 24/7 Accidental Insurance
- 100% Social Insurance
- Meal + Phone Allowance
- Yearly Medical Checkup
- 15 Annual Leaves
- Professional and Transparent Working Environment
- Apply Latest Financial Technology in the World
If you are referred for this position by our Employee/Recruitment Collaborator, please apply via this LINK.
If you are an internal candidate, please apply via this LINK.
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