KEY RESPONSIBILITIES
- Perform advanced troubleshooting and resolution for end‑user devices (laptops, PCs, printers, peripherals), applications, systems, infrastructures, and Office solutions and ensure smooth initial setup for new equipment.
- Serve as a trusted technical communicator for end users, ensuring clarity, accuracy, and professionalism in all engagements.
- Analyze monitoring data to detect patterns, potential risks, repeated incidents, or early warning signs of system degradation.
- Support Purchasing and Asset teams by offering technical insights and analysis.
- Mentor junior technicians in documentation and training practices.
- Contribute initiatives to improve IT workflows, including Incident Management, Service Request
- Identify operational bottlenecks and propose solutions to improve efficiency, compliance, or user experience.
JOB REQUIREMENTS
- Experience: 3–5+ years in technical support or system administration (Level 2 or Level 3 support).
- OS & Software: Advanced proficiency in Windows 10/11, macOS, and Microsoft 365 administration (Azure AD, Teams).
- Networking: Strong understanding of TCP/IP, DNS, DHCP, VPN, and troubleshooting network connectivity issues.
- Hardware: Experience diagnosing and repairing laptops, printers, and mobile devices (iOS/Android).
- SLA Management: Proven ability to manage Ticketing Systems (e.g., Jira, ServiceNow, Zendesk) and meet strict Service Level Agreements.
- Communication: Excellent verbal and written English skills to explain technical concepts to non-technical users.
- Automation: Basic knowledge of scripting languages like PowerShell or Python to automate routine tasks.
- Security: Familiarity with cybersecurity best practices, MFA, and endpoint protection
- Leadership: Experience mentoring junior technicians or leading small IT projects.
COMPENSATIONS & BENEFITS
COMPENSATION & BENEFITS
- 13th Salary Fixed and KPI Bonus
- Premium Health Care
- 24/7 Accidental Insurance
- 100% Social Insurance
- Meal + Phone Allowance
- Yearly Medical Checkup
- 15 Annual Leaves
- Professional and Transparent Working Environment
- Apply Latest Financial Technology in the World
If you are referred for this position by our Employee/Recruitment Collaborator, please apply via this LINK.
If you are an internal candidate, please apply via this LINK
Otherwise, please click the Apply button as below for application
Thông tin Chuyên Viên Hỗ Trợ Người Dùng
Perform advanced troubleshooting and resolution for end‑user devices (laptops, PCs, printers, peripherals), applications, systems, infrastructures, and Office solutions and ensure smooth initial setup for new equipment.Serve as a trusted technical communicator for end users, ensuring clarity, accuracy, and professionalism in all engagements.
Analyze monitoring data to detect patterns, potential risks, repeated incidents, or early warning signs of system degradation.
Support Purchasing and Asset teams by offering technical insights and analysis.
Mentor junior technicians in documentation and training practices.
Contribute initiatives to improve IT workflows, including Incident Management, Service Request
Identify operational bottlenecks and propose solutions to improve efficiency, compliance, or user experience.