Chi tiết [Home Racer] CV Phân Tích Trải Nghiệm KH
Great customer experience starts with understanding real customer needs. As a CX (Customer Experience) Analyst, you will support CX initiatives, identify customer pain points, and work with cross-functional teams to improve customer journeys across channels.
JOB RESPONSIBILITIES
- Support CX initiatives, CX principles, and standards implementation across channels.
- Identify customer pain points and improvement opportunities through insights, journey reviews, feedback, and operational data.
- Coordinate with related teams to implement CX enhancements, track outcomes, and prepare management updates.
Yêu cầu [Home Racer] CV Phân Tích Trải Nghiệm KH
JOB REQUIREMENTS
- University graduates with GPA of 3/4 and 7/10 and less than 2-year working experience.
- Proficient in English with a level of IELTS 6.5 or equivalent.
- Passionate about customer experience, customer journey improvement, and service quality enhancement across different channels.
- Strong logical thinking, problem-solving skills, communication & presentation skills to detect the business situation then propose positive changes.
- Able to work effectively both independently and in a team.
- Willingness to learn & absorb new knowledge.
- Customer first, shared success, people centricity, own the result and embrace innovation as it’s our Home ID – Leadership Qualities
Phúc lợi [Home Racer] CV Phân Tích Trải Nghiệm KH
BENEFITS
- Shape Your Path Forward: Kickstart your career with a structured journey from onboarding, hands-on real-world projects , and a clear path to an official role within 6 months.
- Drive Real Business Impact: Take on cross-functional projects that tackle real business challenges, guided by leaders and mentors to sharpen your problem-solving mindset.
- Transform Your Potential: Accelerate your growth with e-learning, on-the-job training, and continuous development across foundational, functional and business skills.
- Enjoy Competitive Rewards: Receive competitive rewards, performance-based recognition, and total support to keep you motivated, valued, and ready for the next milestone.
- Thrive in a DEI Culture: Be part of a team where everyone belongs, build strong connections and experience #LifeAtHomeCredit.
- Work Where You Belong: Wrap up your Home Racer journey and launch your long-term future in a global environment that nurtures your full potential.