Senior Product Portfolio Specialist

KEY RESPONSIBILITIES

• Analyze customer behaviors and segmentations to design targeted engagement strategies for revolving credit products (Card & BNPL).
• Monitor and interpret portfolio data to identify usage gaps, customer inactivity patterns, and growth opportunities.
• Build and maintain recurring reports and dashboards to track engagement KPIs (Activation Rate, Usage Frequency, MAU, Retention).
• Collaborate with CVM, Marketing, Data Analytics, and product teams to deploy customer nudges, engagement campaigns, and lifecycle triggers.
• Support in monitoring portfolio P&L performance: revenue, cost, and profit tracking.
• Collaborate with Finance and Risk teams on business forecasting and planning.
• Perform customer cohort and segment analysis to understand how engagement behaviors drive financial outcomes (spend volume, balance growth, interest revenue).
• Assist in scenario analysis and sensitivity testing to evaluate the business impact of proposed engagement initiatives.

KEY REQUIREMENTS

• Education: Bachelor’s degree in Business Administration, Finance, Banking, or a related field.
• Experienced in Business Finance Partner/Commercial Finance/Usage Portfolio/Credit Portfolio/ Business Analyst/CRM positions
• Advanced skills in data analytics: Excel, Power BI, or similar reporting tools.
• Experienced in Banking/CFC/Fintech/E-commerce/Audit firms is a plus
• Experience working with revolving credit products (Credit Cards, BNPL, or Personal Loans) is a plus.
• Excellent communication, negotiation, and presentation skills to collaborate with internal teams and external partners.
• Language: Fluent in English (both spoken and written).

COMPENSATIONS & BENEFITS

• 13th Salary Fixed and KPI Bonus.
• Premium Health Care for personal.
• 24/7 Accidental Insurance.
• 100% Social Insurance.
• Meal + Phone Allowance.
• Yearly Medical Checkup.
• 15 Annual Leaves.
• Professional and Transparent Working Environment.
• Apply Latest Financial Technology in the World.