HPL Product Owner

Sản Phẩm và Quan Hệ Khách Hàng

29/05/2025

Product performance monitoring & analysis:

Monitor E2E funnel of each customer journey/ technical flow, capture unexpected/ abnormal behavior from funnel data
Analyze and propose actions for funnel improvement/ product performance/ Customer experience

Deliver product initiative/ product enhancement:

Collect customer issue/ pain point, external/ internal partner’s requirement/needs
Clarify with Stakeholder on business requirement to understand business imperatives, expectations, analyze and mitigate risks
Transfer detail requirement to technical teams for implementation
Contribute to high level technical and solution design with External Partners and Internal Stakeholder (IT Development team, Legal, Risk …)
Accountable for stakeholder management to ensure scope and decisions are understood and agreed to and that all their needs are met
Manage digital product backlog, epics, and user stories in effective way to optimize IT development effort while delivery features that satisfy customer needs
Work with scrum team on daily basis to move user stories into production, this included attending and actively participating in scrum activities
Ensure stakeholder’s understanding about new product changes/ new features
Ensure performance of solution by monitoring, address concern/issue and drive the enhancement

Experienced in PO/BA/Project Management/Product positions
Experienced in Fintech/E-commerce/Payment gateway/CFC/Banking industry
Good stakeholder management, presentation and communication skills
Experience liaising with business stakeholders and technical development teams to deliver
Good business acumen, data analysis and problem-solving skill
Fluent English

TP. Ho Chi Minh