Customer Loyalty Campaign Manager

KEY RESPONSIBILITIES

• Lead, manage, and coach the Campaign team while fostering skill development and professional growth.
• Oversee capacity planning to ensure seamless delivery of new campaigns, maintenance, and updates.
• Propose and execute campaign strategies in alignment with CVM management’s requests, utilizing the SAS Campaign Management tool.
• Monitor system performance, troubleshoot incidents, and implement optimizations to ensure business continuity, working closely with vendors and IT support to resolve issues.
• Analyze, design, and delivery new technologies and processes to extend our operational and strategical abilities that how to communicate with our customers.
• Drive project delivery and collaborate with cross-functional teams to align on campaign management and optimization strategies.
• Involve in new initiatives of system/function development for analyzing, designing and optimizing
• Adapt proactively to evolving company and customer' needs with flexibility and innovation.

KEY REQUIREMENTS

• At least 4 years of experience in data and business analysis positions within financial/ banking/ insurance/ fintech sectors
• Strong people management/ leadership skills
• SQL is a must, with good understanding of relational databases
• Hands on experience in campaign management tools such as SAS, Salesforce or other market standard tools for CRM/CVM/Campaign management
• Critical thinking, be able to read complex flowcharts
• Fluent English

COMPENSATIONS & BENEFITS

• 13th Salary Fixed and KPI Bonus
• Premium Health Care for personal & 3 dependants
• 24/7 Accidental Insurance
• 100% Social Insurance
• Meal + Phone Allowance
• Yearly Medical Checkup
• 18 Annual Leaves
• Professional and Transparent Working Environment
• Apply Latest Financial Technology in the World