Customer Loyalty Campaign Manager

Sản Phẩm và Quan Hệ Khách Hàng

06/01/2025

KEY RESPONSIBILITIES

  • Lead, manage, and coach the Campaign team while fostering skill development and professional growth.
  • Oversee capacity planning to ensure seamless delivery of new campaigns, maintenance, and updates.
  • Propose and execute campaign strategies in alignment with CVM management’s requests, utilizing the SAS Campaign Management tool.
  • Monitor system performance, troubleshoot incidents, and implement optimizations to ensure business continuity, working closely with vendors and IT support to resolve issues.
  • Analyze, design, and delivery new technologies and processes to extend our operational and strategical abilities that how to communicate with our customers.
  • Drive project delivery and collaborate with cross-functional teams to align on campaign management and optimization strategies.
  • Involve in new initiatives of system/function development for analyzing, designing and optimizing
  • Adapt proactively to evolving company and customer' needs with flexibility and innovation.

KEY REQUIREMENTS

  • At least 4 years of experience in data and business analysis positions within financial/ banking/ insurance/ fintech sectors
  • Strong people management/ leadership skills
  • SQL is a must, with good understanding of relational databases
  • Hands on experience in campaign management tools such as SAS, Salesforce or other market standard tools for CRM/CVM/Campaign management
  • Critical thinking, be able to read complex flowcharts
  • Fluent English

COMPENSATIONS & BENEFITS

  • 13th Salary Fixed and KPI Bonus
  • Premium Health Care for personal & 3 dependants
  • 24/7 Accidental Insurance
  • 100% Social Insurance
  • Meal + Phone Allowance
  • Yearly Medical Checkup
  • 18 Annual Leaves
  • Professional and Transparent Working Environment
  • Apply Latest Financial Technology in the World
If you are referred for this position by our Employee/Recruitment Collaborator, please apply via this LINK. Otherwise, please click the Apply button as below for application

TP. Ho Chi Minh