AI Process Analyst
Rủi Ro và Tư Vấn Thanh Toán - Chiến Lược & Quy Trình Thanh Toán
23/04/2025
KEY RESPONSIBILITIES
- Develop and implement strategies to optimize AI tools, workflows and processes used across the company.
- Collaborate with cross-functional teams to gather requirements and understand business needs.
- Regularly review and validate existing procedures.
- Participate in testing and verifying activities, such as call recording checking, ‘trying clients shoes’, user acceptance testing…
- Ensure compliance with policies of local entity and the group, and local laws and regulations
- Leading implementation of projects and process within Payment Advisory dept. and participating and representing PA in company wide projects. - Responsible for tracking and delivery of project tasks.
- Prepare detailed BRDs (Business Requirement Document) together with work instruction coming with new projects/ business requirements. Keep track of all changes, write down and update BRDs respectively.
- Assure quality of process flowcharts of local processes in accordance to BPMN standards.
- Follow proper process design - approval of new processes, preparing change request, testing of system functions and new process before official launching, implement the proposed process, post implementation review and calibration of the process, if needed.
- Communicate necessary changes of processes and policies within the company stakeholders and impacted users.
- Stay up-to-date with the latest trends and advancements in AI and machine learning technologies.
- Develop measurement criteria and templates specifically for evaluating quality of a specific AI tool or function.
- Working experience in customer service, Quality control is preferred.
- Experience with process optimization and AI technologies
- Microsoft 365 suite
- Proficient to Advanced English language.
- Good verbal communication skills
- Reporting skills
- Analytical thinking and business sense
- Knowledge with process design tools, building flowcharts and process maps
- 13th Salary Fixed and KPI Bonus
- Premium Health Care for personal
- 24/7 Accidental Insurance
- 100% Social Insurance
- Meal + Phone Allowance
- Yearly Medical Checkup
- 15 Annual Leaves
- Professional and Transparent Working Environment
- Apply Latest Financial Technology in the World
TP. Ho Chi Minh
