Description Quản Lý Chuyển Ðổi Vận Hành Bán Hàng
OBJECTIVES
The Sales Operations Transformation Manager is responsible for implementing the full product lifecycle, from business requirement definition to successful rollout, adoption, and continuous optimization of the PartnerX, Self‑Onboarding (SOB) and other platforms/ transformation initiatives within sales operations activities. Acting as the single point of accountability from the business side, this role partners with cross‑functional teams to ensure business alignment, operational readiness, and value realization. The role requires strong product leadership, stakeholder management, analytical thinking, and the ability to translate business needs into actionable product direction.
Fully accountable for the end-to-end implementation and value creation across the entire product life cycle.
Ensure the successful roll-out, scale-up and operational effectiveness of these products.
Act as the primary business interface with all related stakeholders, ensuring alignment toward product-level goals and release timeline.
MAIN RESPONSIBILITIES
- Develop and secure cross-functional alignment for new initiatives with clearly defined business objectives, workflows, use cases, UX/UI expectations, scope definitions, success criteria, product roadmap, and performance metrics.
- Understand current business workflows and document expected changes from business stakeholders.
- Partner closely with business users to develop comprehensive business workflows and requirement descriptions.
- Coordinate with Sales NW, NS, Partners, and Key Accounts to ensure readiness and adoption of PartnerX and SOB.
- Gather feedback and insights from field teams and partners to support continuous product enhancement.
- Develop and execute adoption plans (training sessions, training videos, playbooks, guidance materials).
- Work with Product Owners to translate business requirements into epics, user stories, tasks, and implementation backlog.
- Define key product performance metrics and develop monitoring dashboards.
- Represent the Head of Sales Operations & Transformation as the final decision‑maker for business scope, feature prioritization, and roadmap planning.
- Own product financial assessments, including P&L and Cost–Benefit Analysis (CBA).
- Lead Proof‑of‑Concept (POC) initiatives, ensuring effective execution and evaluation.
- Monitor and ensure the project governance and execution (timeline and quality), highlights project risks and propose risk mitigation actions.
- Other sales operations transformation initiatives assigned by line manager
- Build and maintain strong collaborative relationships with key internal Sales Division and external stakeholders within HCVN.
- Resolve cross‑functional issues and ensure alignment toward product goals, priorities, and timelines.
- Manage quality, timelines, and outcomes for all related projects or initiative rollouts.
- Circulate weekly product performance reports to stakeholders.
- Present initiative updates, risks, dependencies, and outcomes to the Head of Sales Operations & Transformation.
- Monitor overall product performance and recommend action plans to improve adoption, usage, and business outcomes.
- Track post‑launch performance for each released feature and drive continuous optimization based on data insights and business feedback.
- Lead Customer Talk to collect customers feedbacks towards the product benefits and customers experiences, ensure the proper implementations of product enhancements.
- Collaborates with Sale NW, NS, Key accounts and Partners to enhance adoption and improve KPIs.
Requirement Quản Lý Chuyển Ðổi Vận Hành Bán Hàng
REQUIREMENTS- Experienced in Sales Operations Manager/Business Transformation Manager/Digital Product Manager/Operations Transformation Manager/Digital Transformation Lead/Process Excellence Manager/CRM/Customer Journey Manager roles.
- Experience in Consumer Finance/Banking/Fintech/E-commerce.
- Proven experience in digital process and platform design, implementation, rollout, adoption, and business value realization.
- Strong business analysis capability including requirement gathering, workflow design, BRD preparation, UAT, and solution validation.
- Strong understanding of sales operations, partner onboarding, customer journey, and user lifecycle management.
- Experience working across Business, Product, IT, Sales, Risk, and Compliance stakeholders.
- Strong data-driven mindset with experience in KPI tracking, dashboard monitoring, and business performance analysis.
- Flexible, open-minded, resilient, and comfortable operating in fast-changing business environments.
- Good English communication.
Benefits Quản Lý Chuyển Ðổi Vận Hành Bán Hàng
COMPENSATIONS & BENEFITS
- 13th Salary Fixed and KPI Bonus
- Premium Health Care for personal & 3 dependants
- 24/7 Accidental Insurance
- 100% Social Insurance
- Meal + Phone Allowance
- Yearly Medical Checkup
- 18 Annual Leaves
- Professional and Transparent Working Environment
- Apply Latest Financial Technology in the World
If you are referred for this position by our Employee/Recruitment Collaborator, please apply via this LINK.
If you are an internal candidate, please apply via this LINK.
Otherwise, please click the Apply button as below for application.