Description Chuyên viên Sản phẩm - CD & TW
KEY RESPONSIBILITIES
- Assists to monitor and report on the performance of entrusted products against P&L goals, business and customers’ expectations.
- Conducting regular and frequent thorough market, competitors and own sales network research, which may include taking surveys, doing desktop research, sending emails and making calls, and even field visits of our own or competitors’ sales network to collect all necessary inputs helping to analyse and understand market trends or to explain performance results found from company reports or raw data.
- Promptly documenting, tracking or resolving and answering all product-support/service-related queries, issues, complaints and questions raised by any company department.
- Analysing gathered issues, complaints, feedbacks, questions and data to identify opportunities for changes and improvements and presenting them to the Head of unit and/or Product Manager.
- Assisting and contributing with a new product releases or changes implementation to the existing products (incl. planning, organization, tracking, etc.)
- Creating and refreshing product documentation (incl. marketing materials) and product related training materials and courses for sales/telesales (including participation on trainings).
- Work closely with the Head of unit, Product Manager and Development teams to assist in the design, development, UAT testing and bug tracking for the company application(s) to assure the new or existing product related functionalities on the system are running smoothly and as expected.
- Creating new products in the system (initial set-up) and changing/maintaining set-up of existing products in the system.
- Attending different meetings and workshops and performing high-quality, accurate and timely execution of tasks related to the new products/processes/projects delivery or enhancement of existing ones assigned by Head of unit, Product Manager or Project Manager.
Requirement Chuyên viên Sản phẩm - CD & TW
REQUIREMENTS
- Experienced in product/operation/process/sales admin related positions
- Experienced in CFC/Banking/Insurance/Fintech/E-commerce industries
- Experienced in handling large volumes of operational tasks, at least 1 year of working experience
- Willing to learn, can-do attitude, hardworking, good stakeholders management
- English from upper - intermediate level
Benefits Chuyên viên Sản phẩm - CD & TW
COMPENSATIONS & BENEFITS
- 13th Salary Fixed and KPI Bonus.
- Premium Health Care for personal.
- 24/7 Accidental Insurance.
- 100% Social Insurance.
- Meal + Phone Allowance.
- Yearly Medical Checkup.
- 15 Annual Leaves.
- Professional and Transparent Working Environment.
- Apply Latest Financial Technology in the World.
If you are referred for this position by our Employee/Recruitment Collaborator, please apply via this LINK.
If you are an internal candidate, please apply via this LINK.
Otherwise, please click the Apply button as below for application.