Description Chuyên Viên Hỗ Trợ Kỹ Thuật
KEY RESPONSIBILITIES
- Work in shift basis schedule 5 days/week including weekends, holidays.
- Be the first point of contact to receive technical issues and concerns, act as a bridge between business users & IT for easier identify solutions to user’s needs based on procedures:
- Perform level 1 troubleshooting and resolution
- Escalate issues to appropriate level 2 team
- Maintain incident coordination and communication from start to end with all parties
- Diagnose and troubleshoot technical issues, including account, applications, network and system issues
- Responsible for monitoring complex network, infra, applications and business services health during shift and take actions accordingly
- Incident and support ticket handling within SLA timeframe
- Handle hotline calls, tickets from users and redirect to proper teams if required
Requirement Chuyên Viên Hỗ Trợ Kỹ Thuật
YOUR SKILLS AND EXPERIENCE
Education:
- Diploma/Bachelor’s Degree in IT or relevant fields (must)
Experience:
- 1-3 years of experience in IT Fintech or experience in NOC/SOC/Service Desk environment.
- Intermediate knowledge in troubleshooting variety of IT service issues.
Skills:
- Technically curious and having analytical skills.
- Firm basic IT common knowledge (including networking, OS).
- Experienced with ticket managing system like Jira, ServiceNow.
- Upper-intermediate English; good at both speaking and writing.
Benefits Chuyên Viên Hỗ Trợ Kỹ Thuật
COMPENSATIONS & BENEFITS
- 13th Salary Fixed and KPI Bonus.
- Premium Health Care for personal.
- 24/7 Accidental Insurance.
- 100% Social Insurance.
- Meal + Phone Allowance.
- Yearly Medical Checkup.
- 15 Annual Leaves.
- Professional and Transparent Working Environment.
- Apply Latest Financial Technology in the World.